Privacy Policy
At Level Wellness Studio, we prioritize the privacy and security of our clients' personal information. This privacy policy outlines how we collect, use, and protect personal data through our website on ‘Wix.com’ and our booking system on ‘www.jane.app’, while complying with the required laws for a website (GDPR EU/UK) and operating within Canada. Please read this policy carefully to understand how your information will be handled.
1. Information We Collect:
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Personal Information: We may collect personal information, such as your name, email address, phone number, and billing information when you access our website or book an appointment with us.
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Usage Information: We may collect non-personal information about your visit to our website, including your IP address, browser type, device information, and pages visited. This helps us to improve our services and enhance your experience while using our website.
2. Use of Personal Information:
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To provide and deliver our massage therapy services.
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To communicate with you regarding appointments, changes, or updates.
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To process payments for services rendered.
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To respond to inquiries, requests, or complaints.
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To improve our website and booking system.
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To comply with legal obligations or pursue legitimate interests.
3. Data Retention:
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
4. Cookies Policy:
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that improve website functionality. By continuing to use our website, you consent to the use of cookies as described in our Cookies Policy.
5. Security:
Level Wellness Studio takes appropriate measures to protect the security and confidentiality of your personal information. We use industry-standard security protocols, systems, and procedures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.
6. Third-Party Disclosure:
We may share your personal information with third-party service providers who assist us in operating our website and booking system or with trusted professionals working within Level Wellness Studio. However, we will never sell, rent, or disclose your personal information to any third parties for marketing purposes without your explicit consent, unless required by law.
7. Links to Third-Party Websites:
Our website may contain links to third-party websites or services. We are not responsible for the privacy policies or practices of these third parties. We encourage you to review their privacy policies before providing any personal information on their websites.
8. Your Rights:
CCPA Do not sell my data
In compliance with the CCPA laws, you have certain rights regarding your personal information. You may request access to, correction, or deletion of your personal data off our website and third party apps. You also have the right to withdraw consent and object to the processing of your personal information. If you would like to opt-out of the sale of personal information, click here.
Personal Information and Health Records
As a health & wellness service, when you book an appointment with us, the personal information collected such as your name, email address, phone number, and billing information is legally required by the governing body for your file to remain active for 10 years from the last appointment date.
9. Children's Privacy:
Our services are available for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data without parental consent, please contact us, and we will take steps to delete such information from the website. Children who require our services need a parental guardian to book their appointments.
10. Changes to the Policy:
We may share your personal information with third-party service providers who assist us in operating our website and booking system or with trusted professionals working within Level Wellness Studio. However, we will never sell, rent, or disclose your personal information to any third parties for marketing purposes without your explicit consent, unless required by law.
11. Terms of Use Policy
We may share your personal information with third-party service providers who assist us in operating our website and booking system or with trusted professionals working within Level Wellness Studio. However, we will never sell, rent, or disclose your personal information to any third parties for marketing purposes without your explicit consent, unless required by law.
12. Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Level Wellness Studio
Address: ​4679 Kingston Rd., Unit 3B & 4, Scarborough, ON M1E 2P8, Canada
Email: info@levelwellness.ca
Phone: (416) 282-2585​